Direct line to the Junction Residence operations desk. For programme enrolment, OPEX consultation requests, or compliance documentation, use the channels below. Our team responds within one business day.
Support desk & response standards
For detailed questions about OPEX modelling, CRM configuration or compliance documentation. We reply within one business day and route your query to the right module instructor.
Call between 09:00 and 18:00 Tbilisi time for urgent SLA issues or live troubleshooting during a training session. Average pickup time is under four minutes.
Prefer face-to-face review of your service desk workflow? Book a slot in advance and bring your current ticket log — we will walk through it together.
Standard questions about course schedules, module prerequisites and certificate delivery are answered within 24 hours on business days.
CRM integration issues or access problems with the learning portal get a first response within 4 hours and a resolution target of 48 hours.
Before submitting a ticket, browse the FAQ section for answers on OPEX calculation methods, KPI dashboard setup and compliance checklists. Most common questions are covered there.
Leave your work email and we will send the OPEX calculation template plus the CRM automation checklist used in our B2B admin courses.
We schedule a 20-minute consultation to review your facility's current OPEX structure and map out the right training module for your team.
Tell us which module you're considering and when you'd like to start. We'll confirm availability within one business day.